Introduction
Aysha Balkees is committed to protecting the privacy and confidentiality of every individual who reaches out for support. This Privacy Policy outlines how personal information is collected, used, and stored when you connect with us through the website, WhatsApp, email, or any direct appointment enquiries.
We take privacy seriously and will only process personal information for legitimate counselling, communication, and administrative purposes, in a way that respects your trust and confidentiality.
Information we collect
We may collect the following personal information when you contact us:
- Name, contact number, and email address
- Appointment or enquiry details
- Session-related notes or preferences, where relevant
- General communication history via WhatsApp, email, or website forms
- Technical information such as browser type, device data, and website usage patterns for service improvement
We do not collect unnecessary information and only retain what is required for effective support and communication.
How we use your information
Your information may be used to:
- Respond to your enquiry or appointment request
- Coordinate sessions, communication, and follow-up support
- Maintain appropriate records for care and administrative purposes
- Improve the quality of our services and website experience
- Send appointment reminders or relevant service updates when necessary
We do not use your personal information for unrelated marketing or promotional purposes without your explicit consent.
Sharing your information
We respect your privacy and will not sell or rent your personal information to third parties. Information may be shared only when necessary for:
- Professional or administrative support required to deliver counselling services
- Legal compliance or protection of rights when legitimately required
- Secure third-party platforms used for communication or scheduling, under appropriate confidentiality terms
Any sharing is limited to what is required and is handled with care and discretion.
Security & retention
We use reasonable measures to protect personal information from misuse, unauthorised access, and disclosure. However, no digital communication system is completely risk-free, and we encourage clients to use secure channels when sharing sensitive details.
Information is retained only for as long as needed to meet legal, professional, or service obligations. When no longer required, it is securely deleted or anonymised where appropriate.
Your rights
You have the right to:
- Request information about the personal data we hold
- Ask for corrections or updates to inaccurate information
- Request deletion of personal data, subject to legal or professional requirements
- Withdraw consent for non-essential communication at any time
If you have any concerns or would like to discuss your information, please contact us directly and we will be happy to assist.